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Open Webmaster Ticket #167776   Title  Description  do a write up to be passed on to customers about image management for email address: 1. load time and impact ( if dialup, 100k = x seconds...) 2. choice of file type 3. use of repeating background images 4. cutting up files to load iteratively 5. image optimization 6. programs to use Owner  Ganderson, Joshua Employee Names Removed Status  New Open Ongoing Resolved Escalated Held on Bug Held on Customer Held on Ticket Confirm Resolved Level  0 1 2 3 4 Priority  1 - Urgent & Important 2 - Urgent but Less Important 3 - Normal 4 - Not Urgent but Important 5 - Not Urgent & Less Important Ticket Information   Company  SKYLIST Company Names Removed for Sample    View SKYLIST Contact  Contacts Removed From Sample Mailbox  Abuse Abuse - AOL Abuse - AOL Processed Abuse - SimplePost Abuse - SP Failed Abuse - SpamCop Customer Replies Facilities Mailings Ops Ops - Backups Ops - Mis-Addressed Ops - Monitoring Notifications Ops - Providers Ops - Relay Test Ops - StormPost Misaddressed Ops - Tripwire Sales Sales - SimplePost Support Support - Consulting Support - SimplePost Support - Ticket Doesn't Exist Temp Webmaster Category  AUP Database Maintenance DNS and Routing Hardware Upgrade Interruption of Service Lyris SimplePost Software Install/Upgrade StormPost UnsubCentral Viewable by Customer  Yes No Expected Resolution    Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec   1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31   2004 2005 2006 2007 2008   12 am 1 am 2 am 3 am 4 am 5 am 6 am 7 am 8 am 9 am 10 am 11 am 12 pm 1 pm 2 pm 3 pm 4 pm 5 pm 6 pm 7 pm 8 pm 9 pm 10 pm 11 pm   :00 :05 :10 :15 :20 :25 :30 :35 :40 :45 :50 :55  CST 1 Hour  3 Hours  EOB Today  SOB Tomorrow  EOB Tomorrow  Unknown Hardware  SKY 06 Hardware List Removed From Sample Ticket Life   Created On  1/4/05 6:07pm Expected Resolution  n/a Ticket Age  This ticket has been open for 82 days 2 hours Act on Ticket #167776   Action Notes (required) Visible to Customer Available Options Save Change status to Resolved Escalated Held on Bug Held on Customer Confirm Resolved Ongoing Reassign to Ganderson, Joshua Employees Removed For Sample  assign to : me | creator | account manager Merge with Ticket Hold on Ticket Check ( All / None) | Show All Event Summaries | Hide Event Summaries   Move To Ticket Mark As Read Delete Make visible to Customer Make invisible to Customer Raw forward to me (No. 2) 2005-3-27 8:25pm - Joshua Ganderson : #33530870   | Read | web | Reply received request to build html email management documentation changing plans to work image management documentation and resources into larger project and release multi-format (No. 1) 2005-2-15 6:21pm - Joshua Ganderson : #32202752   | Read | web | Reply written first draft, will review before passing on Manage Watchers Employees Removed For Sample       Joshua Ganderson Report a Bug Load Time: 5 seconds March 27, 2005 8:28 pm

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